Shipping policy

Please review our shipping policy for details on how we process and deliver your orders.

  1. Order Processing Time:

    • Most in-stock items will be shipped out within 3-5 business days from the date of your order. We take pride in processing your orders promptly to ensure you receive your items in a timely manner.

  2. Preorders:

    • For items available for preorders, please refer to the specific listing for the expected launch date. Preordered items are not available for immediate shipping. Instead, they will be shipped out as soon as they become available following the launch date. We will provide you with an estimated shipping date, and you will be notified as soon as your preorder is shipped.

  3. Shipping Notification:

    • Once your order is shipped, you will receive a confirmation email with tracking information. This email will enable you to monitor the progress of your shipment and estimate its arrival.

  4. Shipping Methods:

    • We offer a variety of shipping options to cater to your needs. You can select your preferred shipping method during the checkout process. Shipping costs are calculated based on the weight, dimensions, and destination of your order.

  5. Shipping Destinations:

    • CERES MONAE ships to most locations within the United States, Canada, Europe, etc.. If you are unsure about whether we can deliver to your location, please contact us for assistance.

  6. Shipping Delays:

    • While we make every effort to ensure timely delivery, please be aware that occasional shipping delays due to external factors beyond our control, such as inclement weather or carrier issues, may occur. In such cases, we will do our best to keep you informed and resolve any issues that may arise.

  7. International Shipping:

    • For international orders, please be aware that customs and import duties may apply. These charges are the responsibility of the recipient and will vary depending on your country's import regulations. We recommend checking with your local customs office for details on applicable fees.

  8. Order Changes:

    • If you need to make changes to your order, including the shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your requests, but changes may be limited depending on the order's status.

We appreciate your trust in Ceres MonaeĀ  and are dedicated to providing a seamless and satisfactory shopping experience. If you have any questions or concerns regarding our shipping policy, feel free to reach out to us. Your satisfaction is our priority, and we look forward to serving you with the utmost dedication.